Contact Us
Got a Question? We’re Listening.
Whether you need help with an order, have a question about sizing or personalization, or simply want to say hello, the SK team is here to help.
Please complete the contact form below or email us at:
Service Email:contact@oldsouldept.com
Phone Number:+8619946361643
Address: 25 1ST AVE SW STE AWATERTOWN, SD 57201-3507
We usually respond within 1–2 business days. Messages received on weekends or public holidays will be answered on the next business day.
Contacting Us About an Order
To help us assist you faster, please include:
- Your full name
- Order number
- Email address used at checkout
- A brief description of the issue
- Clear photos if the item is damaged, defective, or incorrect
Order Changes and Cancellations
Please contact us within 24 hours of placing your order if you need to change or cancel it.
After 24 hours, your order may have entered production, and production costs may be deducted from your refund. Orders that have already shipped cannot be canceled.
Returns and Shipping Questions
Please contact us before returning any item. Do not send a return to the address shown on your original package, as it may not be the correct return location.
For more information, please review our Return & Refund Policy and Shipping Policy.
24/7 Customer Support
Our customer support service is available 24 hours a day, seven days a week.
You may contact us at any time through the contact form or by email. We usually respond within 24 hours. During peak promotional periods or public holidays, responses may take slightly longer.
We’ll get back to you as soon as possible—usually after coffee, but always with care.